e-Tickets can be cancelled on Internet at this website till Chart preparation of the train .Cancellations are notallowed at face to face Railway Counters. If the user wishes to cancel his e-Ticket, he can do so till the time ofchart preparation for the train, which is normally 4 hours before the scheduled departure of the train from the train originating station. For train starting up to 12 noon the chart preparation is usually done on the previous night. Hecan log on to http://www.irctc.co.in/ and go to "Booked Tickets" link and select the ticket to be cancelled and can initiatethe cancellation by selecting the passengers to be cancelled. Cancellation would be confirmedonline and the refund would be credited back to the account used for booking as for normal Internet tickets.If there is any partial cancellation of ticket, please ensure that a fresh e-reservation slip (Electronic Reservation Slip) isprinted separately as done for the original ticket.
To take you step by step and familiarize you with the procedurefor canceling of e-tickets, please click HERE Cancellation of e-Tickets before chart preparation of the train:
If a confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flatcancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2Tier/AC 3 Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class.Cancellation charges are per passenger. If a confirmed ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train,cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause. Less than 4 hours before the schedule departure of the train upto chart preparation of the train, 50% of thefare paid subject to the minimum cancellation charges. Note the Chart preparation time is the time for the chart preparation from the Train Originating Station orfrom the Previous chart Preparation station.
Cancellation of e-Tickets after the preparation of Reservation charts:
For any claims on e-Tickets to be cancelled after the preparation of Reservation charts, the user has to send anemail at the earliest possible time (within 30 days) to etickets@irctc.co.in giving full details of the ticket and statingthe claim, which would then be processed by IRCTC with the Railway administration offline and refunds assanctioned by the Railway administration would be credited back to the user's account. Refund claims under above clause may require at least 60 days or more for processing.
For Tatkal Tickets Booked as e-Tickets:
A flat refund of 25% of total fare charged on ticket, excluding Tatkal Charges is granted on cancellation ofconfirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train. No refund onconfirmed Tatkal tickets when cancelled within 24 hrs.of the schedule departure of train. For contingent cancellationand waitlisted Tatkal ticket cancellations, charges will be deducted as per existing Railway rules.
Cancellation of e-tickets in case of trains cancelled:
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible incase the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, suchcancellations can be done by the customer through Internet